Refund policy
You may request a return within 14 days of receiving your order, provided the item meets the conditions outlined below:
- Unused and in the same condition as received
- In its original packaging, with all tags attached
- Accompanied by proof of purchase (e.g. order confirmation email)
Please note: Returns must be requested before sending any items back. Unsolicited returns will not be accepted.
To start a return, contact us at: reeve.supply@protonmail.com
Once your request is approved, we’ll provide return instructions.
Customers are responsible for covering the cost of return shipping. We do not provide prepaid return labels unless the item is defective or incorrect.
Due to the nature of our production (print-on-demand), we do not accept returns for:
- Sale items
- Gift cards
- Items showing signs of wear or use
If you’re unsure whether your item qualifies, feel free to reach out before initiating a return.
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 7 days of receipt. Include photos and your order number so we can assess and resolve the issue promptly.
We do not offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.
If your order was delivered within the European Union, you have the legal right to withdraw from the purchase within 14 days, for any reason. This applies only to non-customized items. Returned goods must be unused, in original packaging, and accompanied by proof of purchase.
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note: your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at reeve.supply@protonmail.com